Half Marathon Training Week 3 & the Ever-Elusive Experian Customer Service Rep

I know I’m getting this up late this week, but YOU GUYS – this week has been so crazy and weird. Between work craziness and personal craziness, I just want to check out, crawl into a remote cave with a six-pack and some books, and just read. 

The personal craziness I am alluding to is being denied for a Costco credit card and not being able to get hold of an Experian customer service representative in a decent amount of time to help me with a pretty easy, straight-forward situation. Let me start off by saying my husband and I like a deal. Saving money makes us feral, and we’re currently in the market for a new washer/dryer because the one we currently have was probably manufactured in 1992. It works, but barely. So Husband did some research, and found that Costco was having a sale on appliances. Not only that, but if we applied for a Costco Citi credit card, and put our purchase on that, we’d not only be getting the sale price, but we’d also get an extended warranty and cash back.

 I walked my happy ass to Costco, and applied for the card. I didn’t get approved right away, which is what I was expecting, due to my having an extended fraud alert. 

Backstory: In 2015, someone tried (and actually succeeded on two occasions) to open credit cards under my name. HOWEVER, they never ran up any charges on the two they were able to open, and used my address so both cards were physically mailed to me instead of to them. I don’t know if they were just incredibly stupid or what, but I was able to nip it in the bud and get it resolved before my credit was annihilated. The person was never caught (THANKS, Tampa PD!), so I got an extended fraud alert to keep this from happening, at least for the foreseeable future. I am able to still apply for and get approved for credit cards, I just have to go through a few extra steps to verify my identity, one of which is having the credit card company call me with a code, which I then recite to them when I call back. It’s a whole song and dance, but I have never had a problem opening credit cards with the alert in place. Until now. (dun dun DUN!!!)

Citi claimed that I did not have a verified phone number on file with Experian, and I was declined for the card. No biggie, I just have to contact Experian and get a phone number on file with them, right? WRONG.

You’d think it would be that simple. Experian must have gotten wise to the fact that sites like Get Human were publishing their customer service phone numbers, so any phone number you call you get routed to an automated menu that either won’t put you through to a representative no matter how many times you hit zero, OR put you in a queue where you’re on hold for hours. Seriously. The other day I was on hold for two hours before hanging up and getting on my with life, and right now I’ve been on hold for 2 hours, 56 minutes, and 25 seconds (probably 3 hours by the time I hit publish on this post). 

Honestly, I’m impressed. I WISH I was this hard to get hold of, both at work and in my personal life. Experian is on another level with this shit. But, I still need to get them digits on file. So earlier this week, I emailed Experian, and today I had a light bulb moment and tweeted their customer service account where someone named Angel sent me a web link where I can submit a request online and a phone number I already tried. So between the email, the request I submitted online, and my being on hold for 20 years, SOMETHING has to work. Right?

If you actually read that whole entire saga and are still with me, you either personally know me and feel obliged to read this tripe, or you REALLY want to see how week three of marathon training went. Well, wait no longer!

  • Monday: MURPH challenge – I actually did a scaled down version, which consisted of three rounds of 25 ring rows, 50 push-ups (off the knees), and 75 air squats with a 1/4-mile run in between each round, and also at the beginning and end (1 mile total). With no weighted vest.
  • Tuesday: 2.25-mile recovery run (13’59” average pace according to Nike; 14’03” average pace according to Garmin)
  • Wednesday: CrossFit
  • Thursday: 15-min. benchmark workout (13’05” average pace according to Nike; 13’50” average pace according to Garmin)
  • Friday: Rest Day
  • Saturday: CrossFit
  • Sunday: 3.50-mile long run (average pace 13’16” according to Nike; 13’31” average pace according to Garmin)

So why am I including Garmin metrics? Because Husband got me this sweetass watch as an early anniversary present:

We’re celebrating 1 year of marriage tomorrow. 🙂 Also, I’ve been on hold now for 3 hours, 50 minutes, and 14 seconds, but I WILL NOT hang up. At this point, it’s personal. 



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